CROMPTONCrompton Greaves Consumer Electricals Ltd.

Crompton Greaves Consumer Electricals gets consumer order over kitchen chimney

Legal
consumer electricals

Blacklitt Research23 October 20263 min read

Crompton Greaves Consumer Electricals (NSE: CROMPTON) received an order from the District Consumer Disputes Redressal Commission, Hyderabad II, on a consumer complaint over a Crompton product, it said in a filing on 23 Oct 2026. The order directs refunds and payments by the company, and the company gives an impact figure of ₹22,886 in one place and ₹31,999 in another.

What the order directs

The consumer said he bought a Crompton gas stove that was not functioning well and filed a complaint. The company received the order on 22 Oct 2026 at 20:35.

The order directs the company to refund ₹21,999 with interest at 12% a year from the date the defective chimney was installed until realisation. It also directs payment of ₹5,000 for mental agony and physical trauma and ₹5,000 as costs of litigation.

The order says the company may repossess the defective chimney once it complies with the order, and that the complainant should hand it over within two weeks of compliance.

Two product descriptions and two impact figures

The disclosure describes the complaint in two ways. The main text refers to a Super Slim Glass Automatic Gas Stove and a claim of ₹1,39,886, while the annexure refers to a Quiet Pro plus 90cm Inclined Kitchen Chimney and a claim of ₹1,43,198.

The company gives its impact as ₹22,886 in one place and ₹31,999 in another. The three sums the order directs the company to pay, ₹21,999, ₹5,000 and ₹5,000, add up to ₹31,999, which matches the second figure. The disclosure does not say which figure the company treats as the impact.

Scale against the company

The amounts ordered are small against the company's size. Its latest quarter, Q2 FY27 standalone, reported total income of ₹1,948.16 crore and net profit of ₹110.04 crore, and its market value was ₹12,568 crore at the 23 Oct 2026 close.

Blacklitt's earlier article covered a separate consumer court order on a motor pump, which is another consumer matter in the company's recent filings.

What the order means for Crompton Greaves Consumer Electricals' shareholders

On the figures given, the amounts are small against the company's size, and the order concerns a single consumer complaint. The company's capital and operations are not described as changing.

The filing does not say whether the company has paid the amounts or will appeal the order, or why the gas stove or chimney was not working well. The order sets no date for compliance, so the next step is the company's compliance and the complainant's handover within two weeks of that.

At a glance

Item	Detail
Authority	District Consumer Disputes Redressal Commission, Hyderabad II
Order received	22 Oct 2026 at 20:35
Refund ordered	₹21,999 with interest at 12% a year
Compensation ordered	₹5,000 for mental agony and physical trauma
Costs of litigation	₹5,000
Complaint amount	₹1,39,886 in the main text; ₹1,43,198 in the annexure
Company's stated impact	₹22,886 and ₹31,999

Reference: Original filing (PDF)

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